General Professional Customer Support Assistants for Optimal Service

[City Traders Imperium CTI]

We are excited to announce a fantastic opportunity for a dedicated and customer-oriented individual to join our dynamic team as a customer support assistant. If you thrive in a fast-paced environment, enjoy providing exceptional service, and have a passion for helping customers, this position is tailor-made for you!

Position: Customer Support Assistant
Employment Type: Full-time

Responsibilities:

1. Respond promptly and professionally to customer inquiries via email and live chat.
2. Provide accurate information and assistance to customers regarding product features, usage, and troubleshooting.
3. Assist customers in resolving issues, complaints, and technical difficulties effectively and efficiently.
4. Maintain comprehensive knowledge of our products and services to address customer inquiries and concerns.
5. Collaborate with cross-functional teams to escalate and resolve complex customer issues.
6. Ensure timely and accurate documentation of customer interactions and follow-up actions.

Qualifications:

1. Previous experience in customer support or a related field is preferred but not mandatory.
2. Excellent communication skills, both written and verbal.
3. Strong problem-solving abilities and a proactive mindset.
4. Empathy and patience when dealing with customers ensure a positive customer experience.
5. Ability to work effectively both independently and as part of a team.
6. Proficiency in using customer support software and tools

Why Join Our Team:

1. Opportunity to work in a collaborative and supportive environment.
2. There is room for growth and advancement within the company.
3. Competitive compensation package and benefits.
4. Training and development opportunities to enhance your skills
5. Chance to make a significant impact and contribute to customer satisfaction.

How to apply:

If you are ready to embark on an exciting journey of providing exceptional customer support, please email us your resume and a brief cover letter highlighting your relevant experience and why you believe you would be a great fit for this role. Email your application to cti-admin@citytradersimperium.com. Please include "Customer Support Assistant Application" in the subject line.

We appreciate all applicants' interest, but only those selected for an interview will be contacted. Thank you for considering this opportunity, and we look forward to reviewing your application!

City Traders Imperium